Refund and Return Policy

Effective Date: 01.01.2025.

At Dome Retreat, we are committed to ensuring your satisfaction. Please review our refund and return policy carefully:

1. Refund Eligibility

Refunds are available under the following conditions:

• Cancellation requests made at least [Insert Number] days before the scheduled appointment or event.

• Payments made in error or duplicate transactions.

2. Non-Refundable Conditions

We are unable to provide refunds under the following circumstances:

• Cancellations made less than [Insert Number] days before the appointment or event.

• Failure to attend a booked session or event without prior notice.

• Products or services purchased as part of a promotional or discounted package.

3. Returns for Physical Products

If we offer physical products:

• Returns must be initiated within [Insert Number] days of receipt.

• Items must be unused, in their original packaging, and accompanied by proof of purchase.

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

4. Process for Refunds or Returns

To initiate a refund or return, please:

• Contact us at [Insert Contact Email] with your order details.

• Allow [Insert Number] business days for processing once the request is approved.

5. Exceptions

Refunds and returns for customized services or personalized items will be handled on a case-by-case basis.

6. Contact Us

For assistance with refunds or returns, reach out to:

• Email: domeretreat@gmail.com

• Address:

  1302 Scheel Dr,

  McNab/Braeside,

  ON K0A 1G0

• Phone:(613)558-7355

We value your trust and aim to resolve any issues promptly. Thank you for choosing Dome Retreat for your wellness needs.